Store Policy
Customer Care
At Felt'nHome, we value our customers and are dedicated to providing an exceptional shopping experience. If you have any questions, concerns, or suggestions, we are here to help.
1. Customer Support Email
2. Response Time
We strive to respond to all inquiries within 24–48 hours, excluding weekends and public holidays.
3. How We Can Help
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Product information and sizing guidance
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Order updates and tracking
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Returns, exchanges, and store credit assistance
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Feedback, suggestions, or general inquiries
Privacy & Safety
At Felt'nHome, we value your privacy and protect your personal information.
1. Information We Collect
We collect personal data (name, address, payment details) to process orders, and device info (IP, cookies) to improve your experience.
2. Sharing Your Information
We only share data with trusted providers (Stripe, PayPal, Apple Pay, Google Pay, shipping partners). We never sell your data.
3. Security
We use industry-standard security to protect against unauthorized access.
4. Your Rights
Depending on your jurisdiction, you can access, update, or delete your data by contacting us.
5. Full Policy & Contact
For our complete Privacy Policy, contact: support@feltnhome.com
Terms of Service
Store Policies
1. Orders: Clicking “Buy Now” constitutes a binding order.
2. Liability: Felt'nHome is liable only in cases of intent or gross negligence.
3. Full Terms: For our complete Terms of Service, contact support@feltnhome.com.
Payment Methods
Accepted Payment Methods
Prices shown at checkout include applicable taxes.
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Credit / Debit Cards (Visa, MasterCard, AmEx)
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PayPal
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Apple Pay
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Google Pay